Frequently Asked Questions

Aviendra keeps your journeys, itinerary, documents, packing, costs and travel essentials together. On the web you can manage your account, find eSIM plans and book transport. The iPhone app adds the full journey experience.

The Aviendra website and account are available now. The iPhone app is preparing for external TestFlight beta, with public App Store availability after the beta. Android will follow later.

Creating an account and organizing your journeys is free during the beta. eSIM plans and transport tickets are separate purchases, and the full price is shown before you pay.

Choose Start free or Log in and continue with email, Google or Apple. If you use email, confirm the address from the message we send you, then choose your unique username.

An eSIM is a digital mobile plan, so there is no physical card to insert. Your phone must support eSIM and be carrier-unlocked. Always check compatibility before buying.

After payment clears, your eSIM appears under My eSIMs and we email the available QR code, install link and manual setup details. Keep that email until your trip is over.

Follow the instructions supplied with your plan. Activation rules differ: some plans begin when they first connect at the destination, while others may begin earlier. If a rule is not confirmed, Aviendra will not guess.

Open My eSIMs to see the status, validity and any usage information the mobile network has reported. New plans can show status pending until the provider sends its first update.

Search your route on the transport page to compare available trains, buses and ferries. The booking and ticket are completed with our transport partner, 12Go, whose price and cancellation terms apply.

Email info@aviendra.com or message us on WhatsApp at +41 76 512 56 78. For an eSIM order, include the order reference shown in My eSIMs, but never send your password or full payment-card details.